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Policies

- Deposit

To secure your appointment, a deposit is mandatory and only payable via our booking site.

This deposit amount will be deducted from the total payment and the balance due on the day of your appointment.

In the case of manual booking, we will provide you with a link to complete the deposit payment. It is essential to note that any appointment without a paid deposit within the next 12 hours will be subject to cancellation with notice.

Deposits are non-refundable. In the event that you need to reschedule your appointment, kindly do so at least 48 hours in advance to keep your deposit active for 2 week prior your initial appointment. Failure to do so will necessitate a new deposit.

- Payment

We offer a range of payment options at Llauradivine Aesthetics, including cash, credit, debit, and e-transfer. You can choose the payment method that works best for you, and rest assured that your payment will be processed quickly and securely.

- Refund

Please take note that deposit or service charges are non-refundable after the service has been rendered. However, if you are unhappy with the outcome or face any issues, we offer several avenues for resolution. These include an at-no-cost corrective service, a 50% discount on your upcoming appointment, or complete service removal depending on the nature of the problem. To be eligible of these options, kindly notify us within 48 hours of your appointment. Furthermore, if our technician causes any appointment delays of one business day, you are entitled to a full refund. The refund will be credited back to the debit/credit card used on file, and it should reflect in your account within 2-7 business days.

- Lateness

Clients who arrive 15 minutes or more past their scheduled appointment time will be subject to a cancellation or a late fee of $10 or more. If clients arrive 30 minutes or more past their scheduled appointment time, the appointment will be automatically cancelled, and a new deposit will be required. In the event that a technician arrives 30 minutes or more past the scheduled appointment time, you will receive a $10 discount or more on your final bill.

- Rushing

We prioritize providing quality service to our clients and do not accommodate rushed requests. Service timing is estimated and may vary based on individual client needs. Our technicians reserve the right to conclude an appointment in the event of undue pressure.

- No Show

In the event that a client fails to attend their scheduled appointment without prior cancellation, they will be charged half of the amount for the services that were reserved. However, in exceptional cases, exceptions may be granted on a case-by-case basis. Additionally, clients may be permitted one grace appointment for last-minute rescheduling, cancellations, or no-shows.

Moreover, if you fail to inform us regarding any cancellations or changes twice, you will be prohibited from booking any of our services in the future.

- Disrespectful Behaviour

At Llauradivine Aesthetics, we prioritize respect and professionalism in our salon. We do not tolerate any form of disrespectful behaviour and take immediate action to ensure a safe and pleasant experience for all of our clients and staff members. We kindly ask all clients to respect our space and staff, and we thank you for your cooperation in maintaining our high standards.

- Waiting Room

We kindly ask you to wait in our designated waiting area at Llauradivine Aesthetics and not in our working space. Please wait for one of our team members to assist you as soon as possible. To ensure a comfortable and clean space, please remove your shoes and hang your coat on the designated hooks provided. Please avoid putting your feet on our furniture, and keep the area clean by disposing of any trash in the provided bins. Thank you for helping us maintain a pleasant experience for all of our clients.

Lash Extension Policies

- New Set

After securing your appointment, please be mindful to come with a clean face with no makeup.

Keep in mind that every eye shape are different and that we cannot guarantee any exact look wanted.

Each session can last up to 2h - 3h30 depending on the look desire or our client's amounts of lashes, please be patient.

- 2 Weeks Fill

To be able to book our "2 Weeks Fill" , you"ll need 50% of lash extension remaining on each eyes or minimum 40%. 

We calculate each fill from your initial lash appointment, be sure to select the right amount of weeks at checkout.

If you book two days that exceeds your 2 weeks from your initial appointment, a "3 Weeks Fill" will be required and charged.

Keep in mind that each services have a time lapse and that we cannot extend any appointments on spot.

- 3 Weeks Fill

To be able to book our "3 Weeks Fill" , you"ll need 40% of lash extension remaining on each eyes or a full set will be required

We calculate each fill from your initial appointment, be sure to select the right amount of weeks at checkout. 

If you book two days that exceeds your 3 weeks from your initial appointment, a new set will be required and charged.

Keep in mind that each services have a time lapse and that we cannot extend any appointments on spot.

- Foreign Fill

We accepted fill from other technician with the following conditions ;

we need to know your current mapping and curl - your current lash work need to be impeccable.

Any foreign fill is subject to $25 fees and no Touch up can be done.

Keep in mind that if your current lash work is not healthy, a new set will be required with no removing fees.

- Touch Up

Our touch up are meant to be Free of charge if any inconvenient happens to your lashes within the first week (7 days).

You need to notify us within 48 hours from your initial appointment and then you'll have 5 remaining days to schedule a session with us or otherwise no solution would be given in our end.

Welcome to

Important Notice:
Introduction of Tax Charges

Starting from May 18th 2024 , we will be implementing a new policy to comply with taxation regulations. As part of this change, we will begin including applicable taxes in all our services. Thank you for your understanding and continued support.

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Phone: 438-506-8158

Salon: 5009 Ave Parc, Montreal, H2V 4E9

© 2024 by LlauradivineAesthetics.

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